FAQs

Anyone can order through our website or over the phone (833-577-0999). You also have the option to create an account so you can log in and check your order status.

We accept all major credit & debit cards. (Visa, Matercard, American Express, Discover, PayPal, PayPal Later, Amazon Pay)

Here are our standard shipping rates. There is usually some promo running to get free shipping over a certain order total as well. If you don’t see it on site, please ask.

Yes, we do offer free shipping if your order will reach at least $129, we also have ongoing promotions for free shipping. You may subscribe to our newsletter so you will be updated for any promotions we have available, or you may contact us directly for any assistance.

Yes, please contact us directly so we can provide a proper quote. Click here to learn more. 

Here is the container sizes comparison for your reference, this shows the sizes of the plants that it comes with as well. Please note that the actual sizes/ages of the plants are estimates and will vary based on; type of plant, time of year, last pruning and many other factors. #3 #2 #1, Quart, 4.5", gallon, pot, container

All plants come with a Plant Addict Guarantee. Plant Addicts guarantee your plant(s) will arrive happy and healthy, but the plant(s) are being shipped through the mail and accidents happen. If the plant is dead, has dried out roots or the incorrect item was shipped just notify us within 3 days upon delivery. We may require photos but will try to make it as easy as possible for you. Please note plant(s) with damaged branches or wilted leaves will not qualify for this guarantee. Plants are very resilient and will rebound quickly when cared of correctly. You may also purchase a 1-year extended warranty which is 10% additional to the price of the plant. We encourage all plant lovers to purchase the Plant Addicts Warranty whether you’re new or an expert. There are many variables outside our control and yours that can cause the demise of your plant(s). Examples would be hungry animals, drought, poor soil conditions, over watering, disease, insects and many other factors. The Plant Addicts Warranty is a 1 year warranty protecting you from all the unknowns and will replace your plants if it moves on to the plant afterlife. The warranty is purchased on a per plant basis and must be purchased at the same time as the plant. We will cover 100% of the price of the plant but the warranty does not cover the shipping cost. Simply let us know if your plant has died within one year of receiving it and we’ll get you a new one shipped out. We may ask for photos for documentation purposes but again, we’ll try to make it as easy as possible. For more information, you may click this link.

We do not have any exact timeframe of when the plant will be back in stock, but you can be notified as soon as it is available. Just click the “Notify Me When Available” and enter your email address and you will receive an email notification as soon as the plant is available.

When you place an order we will handpick the best-looking plants from our nurseries and greenhouses. The plants will be shipped direct from the nursery to your door step. Typically the plants are shipped through FedEx or UPS, but there are rare occasions when the plants will ship with another carrier. We will ship to you at the earliest date possible, depending on the time of year and current weather conditions. Our #1 goal is to get the plants to you happy and healthy and ready to thrive. Typically, we will ship plants early in the week to ensure your plants are received before the weekend. This reduces the risk of the plants sitting in the truck through the weekend and dying due to excessive heat, cold, or lack of water and sunlight. When we ship, we carefully package the plants with special boxes that help keeps the plants safe during shipping. We also wrap each plant in plastic or paper to help keep the dirt in the pot, and moisture in the dirt, which keeps the roots safe & healthy. Once the plant is shipped out, you will receive an email with tracking information and the expected arrival date.

Your order will be processed for shipment and should go out within 3-10 days but sometimes sooner depending on when it was purchased. As soon as it is shipped, you will receive an email notification with the tracking number, so you will know when to expect your order to arrive. Typically, we will ship plants early in the week to ensure your plants are received before the weekend. This reduces the risk of the plants sitting in the truck through the weekend and dying due to excessive heat, cold or lack of water and sunlight.

Unfortunately, due to agricultural regulations & shipping times, we're only able to ship to the contiguous United States.

Unfortunately some states won't allow us to ship in to their states. Each state has their own agricultural restrictions and it could be because of the specific plant or the location we're shipping from. Some times it is the time of the year. There are some locations we can only ship to the West Coast from Oct 1st to May 31st.

The top of the webpage should show you your zone, if not you can click on the growing zone area and search for your zone by zip code. You can also click here to use our interactive growing zone map. Click Here

Plant Addicts is located in Omaha, Nebraska (https://plantaddicts.com/about-us/) Our plants, planters & other products are shipped from several different locations across the US. We guarantee everything gets to you in good condition!

If you ordered and didn't receive an order confirmation or receipt, first check your email's junk/spam folders. Sometimes, the messages will get caught up there. If you still aren't finding the message in your junk or spam folders, then double-check additional email addresses that you manage as you may have used an alternate email account. If not found, it is possible that there may have been an error or typo you made while inputting your email address during checkout. If you feel that to be the case, please contact our customer service department via our chat option, you can also email us at info@plantaddictsc.com, or call us at 833-577-0999 during business hours.

As soon as your order is shipped, you will receive an email with the tracking details. You may go to the carrier's website and check the status of the shipment so you will know when to expect it. NOTE: Sometimes, it may take 24 to 48 hours for shipment details & data to populate online via the carrier after you receive the shipment email from Plant Addicts.

If you provided an email address when you placed your order you will receive a tracking information as soon as your order has shipped.

For security reasons, we ask that you login or create an account with us in order to look up the status of your order. If you have created an account when you placed the order, you can log in and you may check the status of your order using your account.

If you have placed an order online, and created an account, you can log in and check the status at PlantAddicts.com. Just select the "Account" at top right, and log in with your username and password. Steps on where to find the order. If you didn't log in, or created an account, then your order would be considered a "guest checkout." Even if you create an account later, we can't tie the original order back to your account. However, you will still be able to keep an eye on the status of your order through email. Regardless of how you ordered, if you provided a valid email at the time of checkout, you will receive an email with the tracking information for your order. Please note, we do ship items from several locations, so your order may come in more than one shipment. There is no need to worry; as you will receive an email with every shipment.

We ship from multiple locations. If you order different types of items, there is a good chance they are shipping from a different location. If it’s the same item, please wait a day to see if the rest of your order is dropped off the following day. To get a better idea of where your missing items are for your complete order, please contact us directly with your order number and any other order information you can provide.

Plants are sometimes shipped from different locations or nurseries so it will not arrive at the same time, you may check on the tracking information provided to you via email. You can also contact us directly so we can check where the plants are shipping from and help with checking the status of the delivery.

Sorry this has happened, please visit here for more info. 

If you wish to make a change to your order, this process must be done before your order is processed or shipped. Once an order is picked and is being processed for shipment or is currently in shipment, we are not able to modify or cancel an order. To make a change to your order, please contact us directly.

If you have special requests regarding the shipment of your order, including delaying the shipment until a later date, please contact us immediately. We will try our best to accommodate all requests whenever possible. If you are going to be out of town, away from home, or just prefer a later delivery date, we are more than willing to help. Keep in mind that our system works in real time, and we do try and ship orders as quickly as possible (weather permitting), so the sooner you contact us the better. If you have already placed your order, you can call us at 833-577-0999 during normal business hours. If we are not available by phone, please contact our customer service team via the chat option on our website, or email us at info@plantaddicts.com. The sooner after purchase we are contacted, the likelier a manual hold can be placed on your order and your delayed shipment accommodated If you haven't ordered yet, feel free to call us during normal office hours to place your order. Our representatives can process your request to delay shipment immediately after placing the order, giving us the ability to accommodate your request in the most expedient fashion.

All orders may be cancelled up until the order has been printed by the warehouse. At that point, we are no longer able to cancel orders. And we are not able to accept any plants that are returned. If you request to have your order cancelled, we will do our best to oblige. But in some instances, there may be nothing we can do to prevent the order from shipping out. Depending on the order, we reserve the right to charge a restocking fee on orders to cover the costs of credit card processing and labor costs involved. Note: we are not able to cancel any special ordered products.

Because plants are perishable items, we do not accept preference returns. No exceptions. It is just not feasible to ship a plant out and have it returned and the plant to live through that much stress. Please notify us within 3 days of delivery about any issues with the plant(s) you received. This can include dead plants, dried out roots, and incorrect items being shipped out.

Please reach out to us directly. If the plant is damaged beyond recovery during shipping, we will email you with instructions on how to get a replacement. If you receive the incorrect plant, we will work with you to send the correct plant as soon as possible, or provide a refund. We do guarantee that the plants ordered will arrive at your house happy & healthy. If an order is refunded, you should expect to see refunds within 3-5 business days once the return is complete.

If the wrong planter was delivered, or if the planters was damaged in transit, Plant Addicts will either send a replacement as soon as possible at no cost or a refund will be given if inventory is no longer available. For preference returns, customers are responsible to pay for shipping the planters back to the manufacturer. Credit will be approved back to the customer once the manufacturer receives the unused planter in re-sellable condition. Returns must happen within 30 days of receipt. In some cases, there may be a 20% restocking fee. Please contact us before sending the planter back to the manufacturer for return instructions. If a customer refuses a shipment due to preference, the customer will be responsible for shipping costs incurred with the order. The shipping costs include going from the warehouse to the customer's address and back to the warehouse. Those costs will be taken out of any refunds applied. Custom order planters and planters with drainage holes drilled into it cannot be returned. Questions or concern please email us at info@plantaddicts.com