Plant Return Policy
Because plants are perishable items, we do not accept preference returns. No exceptions. It is just not feasible to ship a plant out and have it returned and the plant to live through that much stress.
Please notify us within 3 days of delivery about any issues with the plant(s) you received. This can include dead plants, dried out roots, and incorrect items being shipped out.
If the plant is damaged beyond recovery during shipping, we will email you with instructions on how to get a replacement.
If you receive the incorrect plant, we will work with you to send the correct plant as soon as possible, or provide a refund.
If an order is refunded, you should expect to see refunds within 3-5 business days once the return is complete.
Garden Planter Return Policy
If the wrong planter was delivered, or if the planters was damaged in transit, Plant Addicts will either send a replacement as soon as possible at no cost or a refund will be given if inventory is no longer available.
For preference returns, customers are responsible to pay for shipping the planters back to the manufacturer. Credit will be approved back to the customer once the manufacturer receives the unused planter in re-sellable condition. Returns must happen within 30 days of receipt. In some cases, there may be a 20% restocking fee. Please contact us before sending the planter back to the manufacturer for return instructions. If a customer refuses a shipment due to preference, the customer will be responsible for shipping costs incurred with the order. The shipping costs include going from the warehouse to the customer's address and back to the warehouse. Those costs will be taken out of any refunds applied.
Custom order planters and planters with drainage holes drilled into it cannot be returned.
Questions or concern please email us at firstname.lastname@example.org
All orders may be cancelled up until the order has been printed by the warehouse. At that point, we are no longer able to cancel orders. And we are not able to accept any plants that are returned. If you request to have your order cancelled, we will do our best to oblige. But in some instances, there may be nothing we can do to prevent the order from shipping out.
Depending on the order, we reserve the right to charge a restocking fee on orders to cover the costs of credit card processing and labor costs involved.
Note: we are not able to cancel any special ordered products.